Cold balls?
We can fix that.

Keep it frozen at 0°F (-18°C) or colder. Use within 2 to 3 months for best quality. It stays safe longer than that, but the balls get a little less proud of themselves.

Once thawed in the fridge, keep it at 40°F (4°C) or colder and use within 3 days. Don't refreeze a thawed quart.

If you're eating it within 3 days, yes. Otherwise put it in the freezer the day you get it.

That's headspace. Soup expands when it freezes. The container is still a full quart: 4 cups of soup.

Thaw overnight in the fridge, or go straight from frozen if the block pops out of the container. Put it in a saucepan over medium heat and stir gently as it loosens. Bring the broth to a rolling boil, then check that everything reaches 165°F (74°C) throughout, including the centers of the matzo balls. Big balls take a minute. Be patient.

Move the soup to a large microwave-safe bowl and cover it with a vented lid. If it's frozen, run Defrost until you can stir and separate everything. Then heat on High in short bursts, stirring between each one and rotating the bowl if needed. Let it stand briefly, then check a few spots for 165°F, including the centers of the matzo balls. Keep going if it's not there yet.

It's the only way to know the centers of the matzo balls are hot. Aim for 165°F (74°C). If you don't have one, cut a ball in half and make sure the middle is steaming hot all the way through.

Yes. Stovetop works best from frozen. Loosen the block from the container, drop it in a saucepan over medium heat and stir as it melts. Then bring to a boil and check for 165°F throughout.

Reheat only what you plan to eat. Each quart serves two, so if you're flying solo, heat half and keep the rest cold for up to 3 days after thawing.

That's not a question, but we hear you. Use a bigger bowl.

Two matzo balls, one cup of skinless shredded chicken, half a cup of carrots and onions, and homemade chicken broth to fill the quart (4 cups total). Each quart serves two.

No. The standard pack is noodle-free. If you want noodles, cook wide egg noodles separately and add them at serving. The nutrition estimate does not include noodles.

Contains wheat and eggs. Caution: it may contain bone fragments, since the broth is made from whole chickens and wings. See the full ingredient list on the soup page.

No. Matzo meal is wheat.

No. We are not certified kosher. The recipe has no dairy and no pork, but it is made in a kitchen without rabbinic supervision, so it is not kosher.

It's an estimate: roughly 280 calories, 30 g protein and 565 mg sodium per 2-cup serving. It is not validated for regulatory labeling.

Online ordering is coming soon. Follow @bigballssoup on Instagram for the first drop, or email hello@bigballssoup.com and we'll let you know when it opens.

Pickup and delivery details will be posted when online ordering opens. Nothing is confirmed yet.

Email orders@bigballssoup.com with your order number and we'll sort it out.

Probably. Email hello@bigballssoup.com with the date and headcount.